Employment & Aviation Consulting

London | New York | Miami


Purser and Chief Flight Attendant


Curriculum Vitae: 

Jill Osborne

Purser / Head Flight Attendant & Expert Witness


Click here to view printable PDF version

Jill Osborne
Airline Purser & Expert Witness



This email address is being protected from spambots. You need JavaScript enabled to view it.


BA Honours, Communication Studies
Professional Conduct & Business Practice
ITEC Level 3 Diploma Anatomy, Physiology, Pathology

Flight Attendant Training:

Cabin Crew Careers Course
Eurofleet Initial Cabin Crew Training Course
Eurofleet Progress to Purser Course
Annual Training on Safety & Emergency Procedures
Annual Training on Aviation Medicine

Flight Attendant Fleet Experience:

Licence specific training for Boeing B-737, B-757, B-767
Airbus A319, A320, A321
Currently licensed on Airbus A319, A320 and A321

Career History:



2014 - date

GMR Consulting, UK and USA
Cabin Crew Consultant and Expert Witness
Provide Expert Witness services to lawyers in connection with aviation incidents regarding all aspects of cabin safety operations and procedures. 

2007 - date

British Airways Plc
Purser, Eurofleet

Responsibilities are to lead, motivate and engage crew to deliver outstanding customer service, safety standards and operational performance on every flight and throughout the itinerary.
Experienced in handling onboard emergencies including technical issues, disruptive passengers and medical situations and trained in scenario response and passenger handling practices to ensure a successful and safe resolution.
Ensure all operational safety, security and health responsibilities from ground to air comply with EU Ops, Civil Aviation Authority (CAA) and British Airways (BA) requirements. Deliver mandatory daily cabin crew briefings, ensuring that cabin crew teams have the required knowledge on safety and emergency procedures, route specific security checking, aviation medicine and BA service standards.

Address and resolve crew related matters such as performance and follow the appropriate escalation process with a Line Manager, as required.
Resolve product/service issues on the day, taking appropriate action and follow up on non-compliance by completing mandatory documentation and reports within defined timescales.
Maintain Eurofleet punctuality and customer driven performance targets and uphold the reputation and image of BA cabin crew to deliver a distinct commercial advantage.

     (2004 - 2007)

Cabin Crew, Eurofleet

Delivered outstanding customer service to BA standards in all cabins of the aircraft, on short and mid haul routes.
Duties included galley management, alcohol and duty free handling and service recovery to ensure standards were met and all associated paperwork and administration duties were completed.
Trained in aviation medicine, ranging from general first aid assistance through to using a defibrillator for life saving incidents. Experienced in working as part of an effective team assessing, responding to and managing a variety of different medical situations both on the ground and in the air.
Safety and Emergency Procedures compliant in accordance with EU-Ops, CAA and BA standards and undertook mandatory annual recurrent Safety and Emergency Procedures training in order to maintain specific licences on different aircraft types.
Restraint trained to control and manage disruptive passenger behaviour in flight and accountable for completing all mandatory paperwork.
Fire drill trained to recognise various types of fire situations onboard, ensuring rapid response, then delegated appropriate fire drill roles and responsibilities.

     (2001 - 2004)

Customer Service Agent, Heathrow

Responsible for Concorde Premium check-in.
Experienced in maintaining safety and security compliance in accordance with CAA and BA standards.
Maintained on time departure targets and supervised arrival aircraft.
Coached and mentored new ground agents

     (1998 - 2001)

Oneworld Executive (Newcastle Telephone Sales)

Undertook customer service induction course.
Responsibilities were to develop and maintain effective relationships with other Oneworld Partners.
Duties included managing and resolving ticketing issues for Oneworld Partners, twenty four hour helpdesk coverage, resolving operational issues worldwide and training new executives