Artificial intelligence (AI) is changing the way in which organizations innovate and communicate their processes, products and services. Practical strategies for employing artificial intelligence are available to data and analytics leaders now.
This is according to a report by Gartner Inc. - based in Stamford, Connecticut - which has predicted that within the next four years jobs will be eliminated by artificial intelligence. However, that will only be in the initial stages, as more jobs will then be created.
According to the Gartner’s ‘Top Strategic Predictions for 2018 and Beyond....’ employees will turn to chatbots to replace apps to complete their work – forcing HR to adapt how it manages the way its employees’ interact with the new technologies.
The report states that "….today, chatbots are the face of AI and will impact all areas where there is communication between humans. Bots will take over some of the functions of apps and change the way users interact with technology. Bots will also increase employee engagement and automate tasks faster."
Daryl Plummer, vice president and Gartner Fellow, Distinguished Companies, states,
"Technology-based innovation is arriving faster than most organizations can keep up with. Before one innovation is implemented, two others arrive. Companies will be required to develop a discipline around how pace can be achieved..….Speed of change will require variability of skills and capabilities to address rising challenges."
Gartner report forecasts that by 2020, artificial intelligence will have eliminated 1.8 million - but created 2.3 million jobs. The report states that in 2019 more jobs will be eliminated than created, but it is believed that the number of jobs created by artificial intelligence in 2020 will overcome the shortfall. The report carries on to say that the elimination of jobs will vary considerably industry by industry, with some - such as healthcare and education - not being affected. Of the organizations with artificial intelligence already in operation, 77 percent have reported that they have more job gains than losses.
Gartner forecasts that by 2021, 40 percent of IT staff will hold "multiple roles, most of which will be business, rather than technology-related." They predict that by 2019, IT technical specialist jobs will fall by more than 5 percent as digital business initiatives require increasing numbers of IT employees to be more versatile (in 2017, IT specialists represent about 42 percent of the entire IT workforce).
In future, employees will constantly need to keep their skills upgraded and permanent learning will be vital to keep pace with all the technological changes in the workplace. Regulations will need to change to ensure that companies are keeping data safe and as more devices connect to the Internet, HR professionals will need to make certain that all devices connecting their organizations to the web are safe.
